You probably already know that live chat software can increase conversion rates when used correctly.
It’s clear that live chat can have a significant impact on user experience.
- 29% of consumers have told friends or colleagues about a positive live chat experience
- 38% of consumers are more likely to buy from a company if they offer live chat support
- 51% of consumers are more likely to stay with or buy again from a company if they offer live chat support
But if you’re not yet convinced, just take a look at the following statistics:
But the software you use is a major factor in whether that impact is a positive or negative one. An effective live chat tool needs to be intuitive it is for chat operators to use, and responsive to both visitors and customers seeking more information or needing help with an order.
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